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   Government Funded Orders or Transactions Made via Purchase Order or Contract

Return Policy
Return and exchange requests, concealed shortages, wrong equipment shipped and items damaged in transit must be reported to Quantico Tactical within 14 business days of receipt according to carrier delivery confirmation.

All returns and exchanges require pre-approval. Returns without prior approval, or without a valid RA#, are not guaranteed to be processed and stand the risk of lost in our distribution center.
Not all items are returnable/exchangeable, and those that are may have up to a 25% restocking fee.

If approved, the return/exchange will be assigned a Return Authorization number and detailed directions will be provided to you instructing you where and how to return the equipment and what markings may be required on the package. Shipping charges may apply.

Approved RA’s have an expiration date.

Items that are received damaged in transit will be worked out by Quantico Tactical if reported within two weeks of receipt according to carrier delivery confirmation. Photographs of package damage may be requested by Quantico Tactical.

Items that are received damaged due to manufacture defect may be resolved by Quantico Tactical if reported within two weeks of receipt, according to carrier delivery confirmation. If we cannot resolve the issue ourselves, we will facilitate communication between the customer and the manufacturer so that the issue can be resolved under the terms of the manufacturer’s warranty.

Except in cases of manufacturer defect, used equipment, equipment missing the original packaging, and apparel without the original tags or packaging, are not returnable.

Depending on when the cancelation occurs, canceled orders could be subject to a restocking fee, or may not be eligible for cancelation, if the goods are in transit from the manufacture or from Quantico Tactical. Additionally, if not in transit, it’s possible that the production process is too far along, causing the order to be ineligible for cancellation.

To request a return or exchange, please contact one of the following:
• Your Quantico Tactical Government Account Manager
• Your Government Account Coordinator
GovtOps@QuanticoTactical.com
• 910-944-5800 option 2

 
 
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